1. What is the status of my order?
To check your order status, simply go to your account and track your order. In case you didn't create your account while ordering, you can go to the 'Track Order' menu given on the main page to track your order (www.hayatslucknowi.com/tools/tracking). You can also send your query in chat plugin or our Instagram account.
2. Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However, creating an account allows you to store your shipping information, see order history, and get Loyalty reward points which can later be used to get discounts.
3. Are your dresses truly handmade?
Yes, all our Chikankari dresses are 100% meticulously handcrafted by skilled artisans, preserving the authenticity and beauty of this traditional art form. Authentic Chikankari is entirely handcrafted by skilled artisans. Look closely at the embroidery stitches; they should have irregularities and variations, indicating the human touch. Read our blog on how to identify the genuine chikankari dress.
4. How do I choose the right size for my dress?
We provide detailed size charts for each dress to help you select the perfect fit. You can find these charts on the product pages.
| Bust Size | Kurti Size |
|---|---|
| 32-34 | 36 (S) |
| 36 | 38 (M) |
| 38 | 40 (L) |
| 40 | 42 (XL) |
| 42 | 44 (XXL) |
| 44 | 46 (XXXL) |
5. Do you ship internationally?
Yes, we ship our Chikankari dresses worldwide. Wherever you are, you can enjoy the elegance of Lucknowi craftsmanship. To change regions, simply click on the region icon near the Cart on the top right corner of the website and select from the list of shipping destinations. We will continue to launch shipping to other regions.
6. What is the estimated delivery time for orders?
Delivery times may vary depending on your location. Generally, international orders take between 10 to 15 business days for delivery, while domestic orders within India typically arrive within 5 to 7 business days.
7. What if I receive a damaged or defective item?
We take great care to ensure the quality of our products. However, if you receive a damaged or defective item, please contact us within 3 days of receiving your parcel with parcel opening video. Do read over refund policy for complete details.
8. Are the colors of the dresses accurately represented on the website?
We strive to display the colors of our Chikankari dresses as accurately as possible on our website. However, please note that colors may vary slightly due to dyeing process, differences in monitor settings and lighting conditions.
9. Do you offer customization options for Chikankari dresses?
Yes, customization option is also available. Please contact us if you want to get any customized product.
10. Do you take Wholesale/Bulk orders?
Yes, we deal in wholesale also, simple send your query on wholesale form with the details of the product.
11. How can I verify the genuineness of your online business?
With years of crafting and selling authentic Chikankari, our GST registration and registered trademark affirm our legitimacy. We offer secure payment gateways, transparent communication, and genuine tax invoices. Find us on Google, Facebook, Instagram, WhatsApp, YouTube, Twitter, Pinterest, and rely on our reputation and customer testimonials.
Didn't find your answer?
We are here to help you, so don't hestitate to contact us right now