Refund policy

At Hayat’s Lucknowi, every piece is crafted with love and care by our skilled artisans.
Your satisfaction means the world to us, and we want you to feel confident when you shop with us.

If something isn’t quite right, don’t worry — we’re happy to help with easy exchanges or store credit refunds.


Refunds - Through Store Credit Only


We do not process monetary refunds.
However, if you choose to return a product, you’ll receive store credits equal to the item’s value.
This credit can be used anytime on www.hayatslucknowi.com and never expires.


Exchange Policy

We gladly accept exchanges within 3 days of delivery under the following conditions:


✅ Eligibility:

  • The item must be unused, unwashed, and unworn, with all original tags and packaging intact.
  • The exchange request must be made within 3 days of receiving the product.
  • The original order must have been placed directly through our website.


Exchange Options:

  • Regular Exchange:

For size, color, or style change, you can easily request an exchange for just ₹199 (covers pickup and reshipping).

  • Free Exchange:
    We’ll bear all costs if:
  • You received a defective or damaged product, or
  • We accidentally sent the wrong size or color.


Handcrafted Variations

Each Hayat’s Lucknowi piece is handmade, so minor embroidery or color variations are natural and reflect the unique artistry of our craftsmen. These are not considered defects and are part of the beauty of authentic chikankari.


How to Request an Exchange

Simply email us at support@hayatslucknowi.com or message us on WhatsApp within 3 days of delivery.
We’ll guide you through the quick and easy process.


Shipping Costs for Exchanges

  • Defective/Wrong Item: Free pickup and reshipping.
  • Regular Exchange: ₹149 flat fee (pickup + new delivery).

 

COD Orders — Small Advance for High-Risk Deliveries

We’re happy to offer Cash on Delivery (COD) for your convenience.
To keep COD available for all our genuine customers, our system may sometimes flag certain orders as high risk for Return-to-Origin (RTO) based on delivery patterns.


For such cases, we request a nominal, non-refundable confirmation fee before dispatch.
This helps us reduce fake or refused COD orders and ensures smooth delivery for genuine customers.

Your cooperation helps us keep COD service open and fair for everyone


❤️ Our Promise

We stand by the quality and craftsmanship of every Hayat’s Lucknowi creation.
If you ever face an issue, our team is just a message away — we’ll ensure your experience remains as graceful as the outfit you choose.