Shipping policy

At Hayat’s Lucknowi, we are committed to delivering your handcrafted pieces with care and efficiency. Please read our shipping policy to understand how we handle delivery and related charges.

Order Processing Time

  • All orders are packed and dispatched from our studio in Bengaluru.
  • Processing Time: Orders are typically processed within 3–5 business days from the date of order.
  • Made-to-order items or pre-order products may take 7–15 business days after dispatch, as mentioned on the product page.
  • Processing time excludes Sundays and public holidays.

Shipping Within India

We ship across India using trusted courier partners like Delhivery, Blue Dart, and India Post.

Shipping Charges:

  • Prepaid Orders: Free shipping across India—no hidden charges.
  • Cash on Delivery (COD) Orders: A COD fee is applicable and will be shown at checkout.

Delivery Timeline:

  • Metro cities: 3–5 business days
  • Other locations: 5–7 business days
  • Remote areas: May take longer depending on courier accessibility

International Shipping

We ship internationally to select countries.

  • Delivery Time: Typically, 10–15 business days, depending on location.
  • Shipping Charges: Calculated at checkout based on destination and order weight.
  • Customs & Duties: Any customs duties, taxes, or import charges must be borne by the customer.

Order Tracking

Once your order is shipped, you'll receive an email or WhatsApp update with a tracking link. You can use it to check the real-time status of your delivery.

Address Accuracy & Failed Deliveries

Please ensure your shipping address and contact details are accurate when placing the order.

In case of a failed delivery due to incorrect or incomplete information, or if the courier cannot reach you after multiple attempts, re-shipping charges will apply.

Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Festivals or holiday
  • Courier-related issues

We appreciate your patience and assure you that our team will assist you in case of any issues.

Need Help?

If you have any questions or special shipping requests, feel free to get in touch on 

support@hayatslucknowi.com
Instagram DM: @hayatslucknowi

Thank you for shopping with Hayat’s Lucknowi—where tradition meets elegance. 🌸