Exchange & Refund Policy

At Hayat’s Lucknowi, every piece is crafted with love and care by our skilled artisans. Your satisfaction means the world to us, and we want you to feel confident when you shop with us.

If something isn’t quite right, we’re happy to help with exchanges or store credit in accordance with the policy below.

Refunds – Store Credit Only

We do not process monetary refunds for returned products.

If an eligible product is returned, you will receive store credit equivalent to the value of the returned item. Store credit can be used on www.hayatslucknowi.com and never expires.

International Orders – No Exchange or Return

Please note: All international orders are final sale and are not eligible for exchange, return, or store credit.

We are unable to offer exchanges or returns on orders delivered outside India due to international shipping, customs, duties, and logistical limitations.

We strongly recommend carefully checking the product details, size information, and measurements before placing an international order.

Domestic Exchange Policy – India

For orders delivered within India, we gladly accept exchanges within 3 days of delivery, subject to the conditions below.

Eligibility

To be eligible for an exchange:

• The item must be unused, unwashed, and unworn, with all original tags and packaging intact.

• The exchange request must be made within 3 days of receiving the product.

• The original order must have been placed directly through our website.

• Products purchased through other platforms, marketplaces, social media, or third-party sellers are not eligible under this policy.

Exchange Options

Regular Exchange

For a size, color, or style change, you can request an exchange for a flat fee of ₹199, which covers pickup of the original product and reshipping of the replacement.

Free Exchange

We will bear the exchange shipping costs if:

• You received a defective or damaged product, or

• We accidentally sent you the wrong size or color.

Handcrafted Variations

Each Hayat’s Lucknowi piece is handmade by skilled artisans. Therefore, minor variations in embroidery, threadwork, texture, or color may naturally occur from one piece to another.

Such variations are a characteristic of authentic handcrafted chikankari and are not considered defects.

How to Request an Exchange

For eligible domestic orders, simply email us at exchanges@hayatslucknowi.com or contact us on WhatsApp within 3 days of delivery.

Please include your order number and details of the product you wish to exchange. Our team will guide you through the process.

Shipping Costs for Exchanges

• Defective/Wrong Item: Free pickup and reshipping.

• Regular Exchange: ₹199 flat fee covering pickup and reshipping.

COD Orders – Small Advance for High-Risk Deliveries

We’re happy to offer Cash on Delivery (COD) for your convenience.

To keep COD available for genuine customers, our system may sometimes identify certain orders as having a higher risk of Return-to-Origin (RTO) based on delivery patterns and other factors.

For such orders, we may request a nominal, non-refundable confirmation fee before dispatch. This helps us reduce fake, refused, or otherwise high-risk COD orders and ensures smoother deliveries.

Your cooperation helps us keep our COD service available and fair for everyone.

❤️ Our Promise

We stand by the quality and craftsmanship of every Hayat’s Lucknowi creation.

If you ever face an issue with an eligible domestic order, our team is just a message away. We’ll do our best to make your shopping experience as graceful as the outfit you choose.